Saturday, September 25, 2010
Brouwerij de Molen Beer Festival
Sunday, September 5, 2010
World Harbor Days
Most of the activities are right outside our doorstep, between the Erasmusbrug & the Euromast. They have boats of all sizes, including large military, shipping & construction boats. You can tour most of the larger vessels, and even go on the bridge & talk to the captain.
Since we live in the city with the largest port in Europe, and the second largest in the world, it's nice to be able to take advantage of the local industry. We've enjoyed walking around this festival each year, touring the ships, and seeing all of the boats on the water. As it looks like this will be our last September in Rotterdam (*gasp*), we definitely took full advantage of the opportunity, and the great weather, this year.
-S
Check out more pics on Flickr: http://www.flickr.com/photos/kanickmoses/sets/72157624792145249/
Wednesday, September 1, 2010
UPC (still) Sucks
As the name of our internet router suggests, UPS SUCKS. The lovely cable & internet provider for millions of unhappy customers in the Netherlands has again proved they are the best, at being the worst.
I’ll try to make this long, boring & complicated story short.
- We shared a cable/internet subscription with our upstairs neighbor, Simo. We have one account, one modem, and two cable boxes
- Simo was moving back to Finland end of August
- Simo & Chad both called UPC Customer Service (at 10 cents/min) a total of three times, to confirm that they understood that only One of the Two cable boxes was being returned, and the other box, along with the whole account, should be left active
- Each time the CS agent assured them this would happen as they wished, and the account would not be cancelled
- September 1: the entire account was cancelled, and we have no cable, and soon to be no internet
- Chad calls CS again. Not happy (understatement). 20 minute conversation later, it seems our only option is to return our current cable box and modem, because they cannot reactivate our old account, and then we must go to the UPC store downtown, open a new account, and pick up a new cable box and modem
Let me make sure that is clear, so you can understand how ridiculous it is. We currently have a cable box and a UPC modem in our apartment. They cannot do anything with these boxes, cannot reactivate them or transfer them to a new account. We must mail them back. Then we must go to the store and get new ones, along with a new account. GAH!
Every time something like this happens I think to myself, “I should no longer be surprised by stuff like this.” But, each time I am. My brain can’t comprehend their lack of common sense.
Chad was then transferred to the complaints department, and luckily spoke to a very calming lady. She took down the complaint for the two CS agents who assured Simo that the account would not be cancelled. She also promised to refund us the charge for the CS calls, since they did not resolve our issue, as well as refund us the new setup charge we will have to pay for our new account.
The silver lining to all of this hassle, is that when Chad signed up for a new account we also got 6 months free of the Film 1 channel, because of a promotion they were running.
-S